Contact us

Phone

Phone: 13 QGOV (13 74 68)

International callers: +61 7 3328 4811 (+10 hours UTC)

Mail

Department of Tourism, Innovation and Sport
PO Box 15168
City East QLD 4002

Providing feedback or making a complaint

We encourage and appreciate feedback as it helps shape our service delivery and values, and improve the way we achieve our goals and interact with each other.

You can submit feedback and complaints anonymously if you wish. However, please be aware that if you submit anonymously, we cannot contact you to get further information or to tell you the outcome of your submission.

Lodge a complaint by:

• phone, online or in person via the Queensland Government portal
• posting a completed Complaints Lodgement Form (PDF, 138.6KB)
• Public Interest Disclosures

If you wish to lodge a complaint about a product or service you have received from a business in Queensland, please contact the Queensland Office of Fair Trading who can investigate consumer complaints.

Assistance with your enquiry or complaint

If you are deaf or have a hearing or speech impairment, you can call the National Relay Service on:

• 133 677 (TTY/Voice) or
• 1300 555 727 (Speak and Listen).

If you need an interpreter, call the Translating and Interpreting Service (TIS National) on 131 450.

If you need any other assistance, please contact us using the contact details above.

Our social media channels

Follow our social media channels for the latest tourism, innovation and sport announcements and stories.