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Right to Information

Accessing government information

Right to Information is the Queensland Government's approach to giving the community greater access to information. The Queensland Government has made a commitment to provide access to information held by the government, unless on balance it is contrary to the public interest to provide that information.

The Right to Information Act 2009 and Information Privacy Act 2009 came into effect on 1 July 2009, replacing the Freedom of Information Act 1992.

The Right to Information reforms aim to make more information available, provide equal access to information across all sectors of the community, and provide appropriate privacy protection.

We are committed to openness in providing access to information about our services, activities and business operations.

Much of this information is provided in our corporate documents, which are identified in our publication scheme, which describes and categorises information that is routinely available from the department free of charge.

Where information is not available online, you can request the information or contact the department.

Much of this information is provided in our corporate documents, which are identified in our publication scheme, which describes and categorises information routinely available from the department free of charge.

Where information is not available online contact us.

Searching for information

Before submitting a formal Right to Information (RTI) or Information Privacy (IP) application, you should check to see if the information is already available.

Is the information you're looking for already available?

Check the following sites:

The disclosure log publishes information which has been released in response to RTI access requests, while our publication scheme describes and categorises information routinely made available from the Department.

Requesting information

Some of the department's information may be released administratively by business units. You can access this information without having to lodge a formal application.

Administrative access may be given for the following information:

  • certain types of non-personal information devoid of sensitivity and confidentiality
  • an individual's own personal information but not that of another person, unless consent has been provided.

Where a document contains the personal or commercial information of more than one person, the information will only be accessible through administrative access when all parties have given prior written consent.

Please contact the relevant business area of the department directly to request administrative access.

If you are unable to find the information you are searching for, please contact Right to Information and Privacy.

You can make a formal RTI access request information by applying online.

Alternatively, you can download the Right to information and information privacy information access application form and submit it:

Fees and charges

There is no application fee or processing charge for IP applications, but you may be charged for access to documents (Note: there are no access charges for documents provided by email or on CD/DVD).

RTI applications must include the application fee to the department (this fee cannot be waived), and charges may also apply for processing (if your application takes longer than five hours to process) and access (no access charges if documents are provided by email or on CD/DVD).

Processing and/or access charges may be waived in certain circumstances.

View the current fees and charges for RTI and IP applications.

Statutory time frames

Valid applications must be processed within 25 business days of receipt. A further 10 business days can be added if consultation with third parties are required.

The department may negotiate a further extension of time with the applicant, if additional processing time is required. This extension of time does not affect an applicant's right of review.

Amending personal information held by government

You can apply to have any of your personal information held by the Queensland Government amended if you believe it is:

  • Inaccurate
  • Incomplete
  • Out-of-date
  • Misleading.

If you wish to amend the information, you must first complete the Information Privacy Personal Information Amendment Application Form and then submit it to

Review rights

If you are dissatisfied with our decision, you can apply to have that decision examined under internal review by an officer within the department of equal or higher level. Alternatively, you may apply for an external review direct to the Officer of the Information Commissioner, irrespective of whether the department has internally reviewed the decision.

An application to have a decision internally reviewed must be made within 20 business days of the date of the letter communicating the original decision. If you remain dissatisfied with the department's internal review decision, you may still request an external review by the Information Commissioner.

For external review, you must apply in writing to the Information Commissioner within 20 business days of the date of the internal review decision, or within 20 business days of the original decision if you elect to bypass internal review and proceed direct to external review.

Please contact the Right to Information and Privacy for more information.

Contact Right to Information and Privacy

Right to Information and Privacy
Department of Tourism, Innovation and Sport 
PO Box 15168 
City East QLD 4002 Phone: (07) 3330 6111 

More information

Last updated: 01 Apr 2021