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Tourism industry support

We are listening and understand that the COVID-19 crisis is impacting our tourism industry.

The Queensland Government’s Economic Recovery Plan lays the foundation for our longer-term recovery, with a strong focus on partnerships to deliver the best possible outcomes for the state.

To stay up-to-date with the latest information about support and recovery packages, subscribe to Tourism Industry News.

Recovery packages

  • The $11.3 million Far North Queensland Tourism Industry Economic Recovery page will deliver immediate benefits and provide cash flow relief to help tourism and events businesses to survive and revive.

    The package will support tourism business in targeted areas in Far North Queensland, and includes:

    • $3 million North Queensland Events Recovery Package
    • $1.82 million to extend the existing rental rebate and fee relief arrangement by Ports North, provided to its commercial tourism operators and other port customers for a further three months from 30 September 2020 to 31 December 2020. This will assist Reef Fleet Operators with commercial berths and property leases; Cityport Food & Beverage and Retail Outlets; Commercial Fishermen; Shipyards and/or Industrial Land Tenants.
    • $6.5 million for 4 shovel-ready projects, delivered as part of the Growing Tourism Infrastructure 2020/21 Fund, creating 127 construction jobs and more than 50 ongoing jobs.
  • The COVID-19 Marine Tourism Rebate program directly supported North Queensland based marine tourism businesses operating vessels in the Livingstone, Townsville, Douglas and Whitsunday local government areas.

    The program supported tourism vessel operators who had suffered losses of income because of the COVID-19 travel restrictions, and was designed to assist eligible applicants by offsetting the cost of privately owned marina berthing fees. The COVID-19 Marine Tourism Rebate has been fully subscribed and is now closed.

  • Queensland’s tourism businesses will be supported to pivot to a domestic market or hibernate until international markets reopen.

    The COVID-19 International Tourism Adaptation Grant program was a key element of the Queensland Economic Recovery Strategy: Unite and Recover for Queensland Jobs to help accelerate the State’s recovery from COVID-19.

    The program provided financial assistance to regional Queensland tourism businesses with headquarters located in Queensland and primarily operating outside the Greater Brisbane Area of Brisbane City Council, Redlands City Council, Logan City Council, Ipswich City Council and Moreton Bay Regional Council local government areas.

    It directly supported tourism businesses who have suffered losses of income because of the COVID-19 travel restrictions. It was designed to assist eligible applicants in the above local government areas pivot their product, service and/or marketing to a domestic tourism market and meet operating costs while the business hibernated until international markets reopen.

    The assistance available under this program was a grant from a minimum of $2,000 to a maximum of $10,000 (excluding GST) per applicant.

    The COVID-19 International Tourism Adaption Grant is now closed.

  • The $25 million Growing Tourism Infrastructure Fund 2020/21 will fast-track the development of new and enhanced tourism infrastructure projects that will strengthen Queensland’s tourism industry and deliver economic benefits to Queensland. Registrations are now closed.

Queensland Tourism Business Financial Counselling Service

We are supporting tourism businesses with valuable financial counselling services as they navigate through the impacts of COVID-19.

The Queensland Tourism Business Financial Counselling Service provides free financial counselling support to help tourism operators who have been severely financially impacted as a result of COVID-19 resize or change their business model, and offers a rebate for businesses needing additional expert advice.

Queensland is Good to Go

Tourism and Events Queensland's Good to Go campaign aims to inspire Australian and New Zealand visitors to explore the very best of Queensland.

Visitors are encouraged to get outside again, immerse themselves in our natural wonders, and reconnect with those closest to them.

First launched in June 2020 as COVID-19 travel restrictions first began to ease, the campaign has continued with a steady presence in domestic markets ever since, and extended to New Zealand with the commencement of the Trans-Tasman travel bubble.

A core message of the campaign is built on the premise that Queensland's tourism industry is open, ready to welcome visitors and is following COVID Safe practices. Businesses can display the 'Good to Go' stamp in their marketing if they have the required COVID Safe documentation in place, to help assure visitors you are offering a safe travel experience.

Fees, levies and rent relief

Find relief for Queensland tourism businesses including:

  • supporting exhibiting zoos and aquariums with fixed operational costs
  • state land rent relief for farmers, businesses, tourism operators, and community and sports clubs
  • waiving application fees for some variations to liquor licences
  • waiving registration renewal fees for Inbound Tour Operators
  • waiving of daily fees for commercial activity agreements and permits
  • rebate on Marina Charges and Passenger Levies
  • deferral of Tourism Lease Rent Payments.

Queensland Tourism Industry Council

The Queensland Tourism Industry Council (QTIC) is available to support you and they understand what you are going through. QTIC is focusing on cash support, grants, interest-free loans, wage subsidies and local government fee relief.

The QTIC helplines are open and we encourage you to make contact if you need support for:

  • general financial advice on businesspecialistsqld@westpac.com.au
  • business and personal distress support on 0407 133 690
  • general insurance advice on 07 3002 3051
  • HR advice on 02 9083 0033.

Public health directions

It is important to know and understand the public health directions and how it affects your tourism business. Tourism Events Queensland offers clarity and guidance including the latest advice for accommodation providers.

Business support and wellbeing

Queenslanders are uniting in the fight against COVID-19 and we all have a part in keeping our state safe and supporting each other to recovery. Find industry updates, support and mental wellbeing information on our business support page.

Last updated: 12 Jun 2021