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Accessible tourism immersive experience

03 June 2022

In November 2021, a $458,000 Accessible Tourism in Queensland project was announced as part of the Tourism Industry Reference Panel’s Interim Action Plan for Tourism Recovery.

Get Skilled Access (GSA) and TravAbility are delivering the project. GSA is an Australian-owned disability enterprise founded by Australian wheelchair tennis ace Dylan Alcott OAM. Travability is a specialist travel agency catering for travellers with disability.

As part of the project, senior tourism industry representatives participated in a Senior Leaders’ Immersive Experience in Brisbane in late May 2022.

GSA team members with a disability worked with participants to simulate workplace challenges for staff using wheelchairs, mobility aids and low-vision glasses.

The experience provided participants with a unique perspective, valuable knowledge and the insight required to inform accessibility and inclusiveness decision-making.

The next phase of the project will see a range of resources for tourism operators, including online and face-to-face learning modules and accessible communication guidelines delivered in order to increase operators’ awareness and confidence in the accessibility space.

Participants wearing ear plugs as part of the immersive experience.

Participants wearing ear plugs as part of the immersive experience.

A participant uses a mobility cane while wearing low-vision glasses.

A participant uses a mobility cane while wearing low-vision glasses.

Participants being assisted while wearing low-vision glasses and walking through a conference room.

Participants being assisted while wearing low-vision glasses and walking through a conference room.