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Disaster Recovery

Project overview

Natural disasters can affect tourism businesses in many ways and impacts employees, customers, competitors and the local community.

We provide a range of support for the tourism industry to prepare and recover from natural disasters. Supporting initiatives that build disaster resilience means local communities, businesses and individuals can be better prepared.

We lead the Queensland tourism industry’s disaster response and oversee the implementation of recovery assistance programs jointly funded by the Australian and Queensland Governments.


  • Help tourism industry recover from natural disasters

  • Build resources to help businesses prepare for disasters

  • Support Community Recovery Ready Reserve program

Recovery Package for COVID-19 (Coronavirus)

This $27.25 million recovery package is funding initiatives to help Queensland businesses, industries and workers impacted after the coronavirus COVID-19 struck in January 2020.

The package aims to provide immediate relief across the state to help deal with the impact of the coronavirus outbreak and to safeguard jobs in the tourism and international education sectors. It is being delivered through four different areas:

  • business and industry support for small businesses, tourism operators, fisheries and exporters
  • promoting Queensland holidays to domestic and international markets in conjunction with Tourism Australia
  • help with sustaining jobs and businesses while work continues to contain the coronavirus
  • support services for international students and impacted businesses.

One in 10 Queenslanders are employed in the tourism industry, and the coronavirus COVID-19 outbreak has had a significant effect on tourism operators. The recovery package will specifically support the tourism sector by:

  • funding $7 million for TEQ to boost its promotion of Queensland holidays to international markets
  • investing $4.8 million to deliver a suite of marketing activities to encourage more visitors to the hardest-hit tourist destinations, Tropical North Queensland and the Gold Coast
  • providing some fees and charges relief for tourism operators and hospitality businesses across the state.

Find out more about the recovery package for COVID-19 (coronavirus).

North and Far North Queensland Monsoon disaster recovery

This $5 million* tourism recovery package is funding initiatives to help those regions impacted by monsoon trough flooding in North and Far North Queensland during February 2019.

The package aims to boost resilience, sustainability and education in the region and help tourism businesses stand stronger in the face of future disasters. This will ensure local communities, businesses and individuals can be better prepared.

The Tourism Recovery Fund is being delivered over two years, through four different programs:

  • Event Resilience and Sustainability
  • Regional Queensland Tourism Product and Expanded Infrastructure Resilience
  • Tourism Business Resilience Program
  • Outback Tourism Education Boost.

A number of initiatives have already been delivered including:

  • A checklist and resources to help tourism businesses be better prepared for disasters and risks.
  • A crisis communication toolkit to help Regional Tourism Organisations plan for and respond to disasters so that the local tourism industry can return to business as quickly as possible.
  • Travel bursaries supporting tourism businesses from the impacted regions attended DestinationQ industry events in Cloncurry and at the Sunshine Coast in 2019.
  • $450,000 of funding to support the ecotourism proposal for a 120km-plus walking and mountain biking trail in the Paluma Wallaman Falls area.
  • A new TAFE training program to support the tourism and events industry to build their resilience and skills capability.

Southern Queensland disaster recovery

This $6 million* tourism recovery package will support tourism businesses affected by Queensland spring bushfires in Southern Queensland – Scenic Rim, Southern Downs, Sunshine Coast and Noosa regions. It aims to support operators, improve infrastructure and help promote the best of southern Queensland to bring visitors back to the affected regions

Binna Burra Recovery Taskforce

The Binna Burra Recovery Taskforce supports the recovery of the Binna Burra Lodge and surrounding buildings following fires that devastated the tourism business during September 2019.

Local, State and Federal Government agencies are working together to fast track recovery arrangements in the region, including surveying and clearing at both the Binna Burra site and in the adjacent Lamington National Park, restoration of utilities to the site, water testing, road rebuilding and marketing activities.

Community Recovery Ready Reserve

Our department supports the Community Recovery Ready Reserve.

The Community Recovery Ready Reserve is a State-wide coordinated effort led by the Department of Communities, Disability Services and Seniors (DCDSS).
This program assists in the physical, financial, social and emotional recovery of individuals and communities from the effects of a critical incident.

Our department supports the Community Recovery Ready Reserve pool – a pool of trained staff from across Government that help sustain operations of the community recovery teams across the State on a continuous basis, for a prolonged period after a disaster event.

The Community Recovery Ready Reserve pool ensures Queensland communities are supported and have the assistance needed to recover from a disaster in an effective and timely manner.

*These packages are jointly funded by the Commonwealth and Queensland Governments under the Disaster Recovery Funding Arrangements.

Last updated: 18 Feb 2020