Accessible tourism toolkit

To support Queensland’s tourism industry to become more accessible and inclusive to all visitors, the following resources have been developed by Get Skilled Access (GSA) and TravAbility on behalf of the Department of Tourism, Innovation and Sport.

• Accessible communication and brand guidelines
• Activity access information template
• Venue access information template
• Built environment checklist
• Five online learning videos
  • Module 1 - Defining disability, accessibility and inclusion
  • Module 2 - The language of disability
  • Module 3 - Inclusive mindset and universal design
  • Module 4 - Misconceptions and unconscious bias
  • Module 5 - Business case for accessible tourism

The resources were developed as part of the Accessible Tourism in Queensland project.

GSA is an Australian-owned disability enterprise founded by Australian of the Year and retired wheelchair tennis ace Dylan Alcott OA. TravAbility is a specialist travel agency catering for travellers with disability.

Additional accessible tourism resources include:

• Tourism and Events Queensland
• Tourism Tropical North Queensland Accessible Hub
• QTIC Quality Tourism Accredited Business – Accessibility Module
• Queensland State Disability Plan 2022-2027
• Disability Action Week.
• Austrade Accessible Tourism Service Provision Mentoring Pilot Program
• World Health Organisation Accessible Tourism
• Access for All – Australian Human Rights Commission
• APEC Tourism Access and Inclusion: Best Practice Guidelines
• Web Content Accessibility Guidelines (WCAG) 2.0