Accessible tourism toolkit

To support Queensland’s tourism industry to become more accessible and inclusive to all visitors, the following resources have been developed by Get Skilled Access (GSA) and TravAbility on behalf of the Department of Tourism, Innovation and Sport.

• Accessible communication and brand guidelines
• Activity access information template
• Venue access information template
• Built environment checklist
• Five online learning videos
  • Module 1 - Defining disability, accessibility and inclusion
  • Module 2 - The language of disability
  • Module 3 - Inclusive mindset and universal design
  • Module 4 - Misconceptions and unconscious bias
  • Module 5 - Business case for accessible tourism

The resources were developed as part of the Accessible Tourism in Queensland project.

GSA is an Australian-owned disability enterprise founded by Australian of the Year and retired wheelchair tennis ace Dylan Alcott OA. TravAbility is a specialist travel agency catering for travellers with disability.

Find more resources on accessible tourism below:

• Tourism and Events Queensland
• Tourism Tropical North Queensland Accessible Hub
• Queensland National Park accessibility
• QTIC Quality Tourism Accredited Business – Accessibility Module
• ATEC's Accessible and Inclusive Host Program
• Queensland State Disability Plan 2022-2027
• Fact sheet on creating inclusive and accessible events
• Guide, hearing and assistance dogs – Information for Businesses
• Learn how to create access keys and how to provide accurate and convenient information on venues or events at Access Ability Australia.
• Disability Action Week
• Austrade Accessible Tourism Service Provision Mentoring Pilot Program
• World Health Organisation Accessible Tourism
• Access for All – Australian Human Rights Commission
• Australian Human Rights Commission IncludeAbility resources for employers
• APEC Tourism Access and Inclusion: Best Practice Guidelines
• Web Content Accessibility Guidelines (WCAG) 2.0